Terms and Conditions
Reactive Resins is a coatings and resin manufacturing company with production and sales facilities at Bodmin in Cornwall, England. It is a trading division of EP Resins Limited which is registered in England No. 7348986. Its registered office is at 145 - 157 St. John Street, London EC1V 4PY
The aim of the company is to develop new improved coatings and resin systems and to manufacture the products to the highest quality. Stringent manufacturing methods and controls have been instigated to ensure only the best quality products are stocked ready for immediate delivery.
In order to provide the best possible service to its customers the company keeps the majority of its products in stock ready for next day delivery. Delivery of non stock items is normally no more than 4/5 days from receipt of order.
Technical advice is always available together with good application and safety advice, we endeavour to reply to enquiries within 24 hours.
If you have any suggestions or comments please email us at firstname.lastname@example.org.
Terms updated November 2010.
Reactive Resins are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
Information we collect about you.
We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service.
We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law.
The type of information we will collect about you includes: your name, address, phone number, email address, and goods ordered.
We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you notify us of any inaccuracies we will correct the errors promptly. Personal information that we hold will be held securely in accordance with the law.
Shipping and handling
Orders over £200 sterling will be delivered free to most of Europe including the following countries Belgium, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Italy, Lithuania, Netherlands, Norway Poland, Portugal, Spain, Sweden, Turkey
We use various couriers in order to get the best combination of service and value for money for our customers.
Cancelling an order
Under the EC Distance Selling Directive, you have the right to cancel your order up to 7 working days after the dispatch date. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
Returning an order
Before any order is returned to the company, contact must be made either by e-mail, telephone or by post to the address below and agreement reached by both parties.
Normally you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or have agreed to accept the cost.
Once we have received back the goods in the condition they were in when delivered to you, any sum paid by you will be refunded.
Cancellation by Reactive Resins
We reserve the right to cancel the sales order between us if:-
a) we have insufficient stock to deliver the goods you have ordered,
b) we do not deliver to your area, or
c) one or more of the goods you have ordered was listed at an incorrect price.
Your order will normally be dispatched the same day if we receive it before 3pm UK time Monday to Friday with the exception of English public holidays, normally in the UK this means a next day delivery – for the rest of the world we will inform the customer of the estimated delivery date.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 5 working days of the delivery of the goods in question.
If you do not receive the goods ordered by you within 10 days of the given delivery date, we shall have no liability to you unless you notify us by e-mail or by post to our contact address.
If you notify a problem to us under these conditions our only obligation will be, at your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
For orders made from within the European Union, 15% UK VAT is added unless the buyer is VAT registered. The only exception to this is the Channel Islands, where no VAT is charged. Our UK VAT registration number is 878 6187 58. Any other taxes or import duties will be the responsibility of the purchaser.
In the unlikely event that you have a complaint please contact us as soon as possible and provide full details of the problem.
All goods remain the property of Reactive Resins until paid for.
Any discounts such as quantity or trade will be cancelled if an account remains unpaid and it is necessary to instigate court action or other measures to recover the debt.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.